At KisanVeda, we want you to receive your products in good condition and as ordered.
Because many of our products are food and grocery items, returns are subject to the conditions below.
1. Eligible Return/Replacement Situations
You may contact us if:
- You received the wrong product.
- The product received is damaged.
- The package was damaged during delivery.
- The product is missing from your order.
- The product received has an issue that makes it unsuitable for use.
- The product does not match the product ordered.
Please contact us as soon as possible after delivery.
For damaged, incorrect or defective products, we may request photographs or videos of the product, packaging and delivery label to help us investigate the issue.
2. Food & Grocery Products
For hygiene, safety and quality reasons, opened food and grocery products generally cannot be returned.
If you receive a damaged, incorrect or otherwise eligible product, please contact us before disposing of the product or packaging.
We will review the issue and, where appropriate, provide a replacement or refund.
3. Fresh & Perishable Products
Fresh and perishable products may have different return or replacement conditions because of their nature.
Any issue with a fresh or perishable product should be reported within [● hours] of delivery with suitable photographs/videos where requested.
4. Refunds
If a refund is approved, the eligible amount will generally be refunded to the original payment method or through another suitable method.
The time required for the refund to appear in your account may depend on your bank, payment gateway or payment provider.
5. Replacement
Where appropriate, KisanVeda may offer a replacement instead of a refund.
Replacement availability will depend on product availability and delivery serviceability.
6. Non-Returnable Situations
Returns/refunds may not be accepted where:
- The product has been opened or consumed without a valid product-quality issue.
- The product has been improperly stored after delivery.
- The product has been damaged after delivery due to customer handling.
- The issue is reported after the applicable reporting period.
- The customer provides incorrect delivery information.
- The product is returned without prior approval where approval is required.
7. How to Request a Refund or Replacement
Please contact us with:
- Order number.
- Customer name.
- Product name.
- Description of the issue.
- Photographs/videos, if applicable.
- Relevant delivery information.
Email: vijay9377341042@gmail.com
Phone/WhatsApp: +91 93773 41042