At KisanVeda, we understand that sometimes you may need to cancel an order.
1. Cancellation Before Processing
You may request cancellation of your order before it has been processed or dispatched.
To request cancellation, contact us as soon as possible with your order number.
Once an order has been processed, packed or dispatched, cancellation may no longer be possible.
2. Fresh & Perishable Products
Orders containing fresh or perishable products may have stricter cancellation conditions because these products may be procured or prepared specifically against an order.
Cancellation requests for such products should be made as early as possible.
3. Cancellation After Dispatch
Orders that have already been dispatched generally cannot be cancelled.
If a customer refuses delivery after dispatch, the refund, if any, will be subject to applicable delivery, return and product-specific conditions.
4. Refund After Cancellation
If an eligible order is successfully cancelled after payment has been received, the applicable refund will be processed through the original payment method or another appropriate method.
The time taken for the amount to reflect in the customer's account depends on the payment gateway or financial institution.
5. Cancellation by KisanVeda
KisanVeda may cancel an order in circumstances including:
- Product unavailability.
- Incorrect pricing or product information.
- Delivery not being available to the customer's location.
- Suspected fraudulent or unauthorized transactions.
- Incorrect customer information.
- Operational or logistical reasons.
- Circumstances beyond our reasonable control.
If KisanVeda cancels an order for which payment has already been received, the eligible amount will be refunded.
6. How to Cancel an Order
To request cancellation, contact us as soon as possible.
Please provide:
- Order number.
- Customer name.
- Registered mobile number.
- Reason for cancellation, if applicable.
Email: vijay9377341042@gmail.com
Phone/WhatsApp: +91 93773 41042